Sellwood, D. Wood, D. and Raghavendra, P. (2010). The Sound of a Smile: Comparing User Perspectives of Two Alternative Telecommunications Services for People with Complex Communication Needs (CCN). Paper presented at the International Society for Augmentative and Alternative Biennial Conference. July 26-31, Barcelona.

Abstract: This project aims to investigate user perspectives on the usefulness of a Video-Assisted Speech-to-Speech (VAS) service for people with Complex Communication Needs (CCN) by comparing it with a Speech-to-Speech Relay (SSR) service. People with CCN have multiple modes of communication including speech, gestures, manual signs, facial expressions and Augmentative and Alternative Communication. SSR is a service that assists people with speech impairments to place and receive telephone calls. The Deaf community has successfully exploited emerging telecommunications technology to introduce Video Relay Services. Could this kind of technology enable people with CCN to make telephone calls more effectively? The project uses a mixed method design and utilises both quantitative and qualitative methods. The participants will undertake two similar tasks, making an SSR call using a standard phone and making a VAS phone call using Skype. Data collection will occur by online surveys and interviews. The results will contribute to the emerging evidence base on the effectiveness of the two services. The cornerstone of the project is the voices, gestures and expressions of people with CCN. The preliminary findings from the study will be presented and discussed during the session.
 
The powerpoint presentation in video format with sound: